The solution enables enterprises to combine various communication channels such as e-mail, live chat, and popular messengers inside Gmail.
SAINT PETERSBURG, RUSSIA, July 06, 2017 /24-7PressRelease/ — Deskun developers have improved the existing e-mail customer support functionality by adding channels such as live chat widget and instant messengers Facebook, Twitter, Telegram, Viber, Skype, and VK.com. Thus, Deskun provides small and medium-sized businesses with a tool for processing all incoming queries within a single UI, and helps to reduce unnecessary time and monetary expenses of customer support system organisation.
Deskun is installed with a couple of mouseclicks via Google Chrome. A pre-existing Gmail account is the only requirement for good functioning. Also a Deskun cross-platform web app will be available on desktop and mobile devices very soon.
Users get a 21-day free trial period with no functionality limitations. The Deskun pricing plan allows paying only for the required amount of agents (users) and channels. One support agent and one channel are available for free forever.
“Our team have been working on this update for a long time. We are assured the product will be useful to entrepreneurs. We sought to make the service as affordable as possible. We even included an option for acquiring the service for free in order to support new projects and startups. I believe that Deskun is able to outcompete its peers”, states Yuri Grechko, Head and Co-founder of the startup.
Deskun is a project Yuri Grechko founded in June 2016. The service was originally a ticket system for the company’s internal needs, but later it was decided to make it commercially available. Deskun operates within Gmail, since Gmail is extremely reliable and offers high quality of spam protection, and useful integration for businesses. Since its foundation, Deskun has attracted more than 3,000 active users. In addition to customer support features, the service has options for task management as well as free features for productive work in Gmail (email tracking, message templates, and others).
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